ÁLLÁSAJÁNLATOK

"A lehetőségek álruhája
általában a kemény munka,
ezért nem ismeri
fel sok ember őket."
- Ann Landers

ÁLLÁSAJÁNLATOKÁLLÁSAJÁNLATOK

Állásajánlat » Informatika » Service Desk Associate, Film and broadcast industry, Budapest III. » Ref.: AR-1023


Rövid leírás:

We are looking for an First Line Support Associate (Service Desk Associate) with multiple years of experience supporting applications or web-based services in the IT, telecom or financial services sector. You will provide first line assistance to our clients who use our high-end video review service and will be a crucial part of operating and maintaining world wide businesses for our customers in the film and broadcast industry.

 

 


Feladatok:

  • Handling technically simple incidents received through ticketing tools, emails and occasionally calls
  • Escalating problems as needed to the testing and development team
  • Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
  • Maintain accurate records of interactions with customers and recurring user problems

Elvárások:

  • High school, specialized education advantage
  • Ability to provide step-by-step technical help, both written and verbal.
  • Good Customer Service Skills
  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience Professional skills and experiences:
  • Good understanding of computer systems (Windows and PC), Apple mobile devices and other tech products.
  • 1-2 years’ of experience in technical support for international clients
  • Strong analytical mind to diagnose and troubleshoot basic technical issues
  • Familiarity with Apple Mac and iOS devices is an advantage
  • Knowledge of Zendesk and Jira is an advantage
  • Experience with video streaming platforms or Internet TV services
  • Excellent written and verbal English is a must

 

Amit kínálunk:

  • Competitive salary
  • Exellent working conditions

Munkavégzés helye: Budapest


Egyéb leírás:

  • Place of work: 1036 Budapest, Perc u.
  • Nature of employment: Full-time, Monday to Friday.
  • Possibly unusual working hours (early or late) to cover international regions.


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